I've made a mistake with an order I've just placed, can I alter it?

HBO_StaffHBO_Staff Administrator Posts: 2,115
edited October 2011 in Queries About My Order
As long as your order hasn't been dispatched we can put it on hold and make any necessary amendments. If you have already received a dispatch confirmation email the chances are that it is too late. In any event please Email Us as soon as possible to advise us of the mistake. If you realised the mistake before paying for your order then it won't have been dispatched. If an order needs cancelling then we will advise eBay that the transaction is to be cancelled. You will receive a message from eBay that you need to click to let them know that we mutually agree not to proceed with the transaction.
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