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Hermes are useless
Any chance of NOT using Hermes to deliver any of my future orders, as they have got to be the worst delivery company going.
Yesterday I received an update from them saying : 'We’ve got your Hermes parcel and your local courier will be delivering it today. We’ll deliver your parcel: Between 11am and 3pm'
All well and good, you'd think.....except that update was sent at 15:08hrs, so after the parcel was supposed to have been delivered!
Funnily enough, that update mysteriously disappeared off their tracking site ( nothing new there ) and then reappeared with an alleged 'sent' time of 11:49hrs.
Today when I checked their tracking site ( having received no E-Mail update since the aforementioned one ) I found the following.....
Completely nonsensical, isn't it.
And as for the claim that there was nobody in when the supposed delivery attempt was made, not for the first time with Hermes this is a complete pack of lies.
Yesterday I received an update from them saying : 'We’ve got your Hermes parcel and your local courier will be delivering it today. We’ll deliver your parcel: Between 11am and 3pm'
All well and good, you'd think.....except that update was sent at 15:08hrs, so after the parcel was supposed to have been delivered!
Funnily enough, that update mysteriously disappeared off their tracking site ( nothing new there ) and then reappeared with an alleged 'sent' time of 11:49hrs.
Today when I checked their tracking site ( having received no E-Mail update since the aforementioned one ) I found the following.....
11:49 - Fri 01 Nov
Your friendly local courier will try to deliver between 11:00 and 15:00 today
06:46 - Sat 02 Nov
Your parcel is at our local depot and on its way to you
08:59 - Sat 02 Nov
We tried to deliver your parcel today but you weren't in or there was no safe place to leave it. We'll try again on the next working day.
12:50 - Sat 02 Nov
We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours
Your friendly local courier will try to deliver between 11:00 and 15:00 today
06:46 - Sat 02 Nov
Your parcel is at our local depot and on its way to you
08:59 - Sat 02 Nov
We tried to deliver your parcel today but you weren't in or there was no safe place to leave it. We'll try again on the next working day.
12:50 - Sat 02 Nov
We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours
Completely nonsensical, isn't it.
And as for the claim that there was nobody in when the supposed delivery attempt was made, not for the first time with Hermes this is a complete pack of lies.
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Comments
Your parcel is on its way to you today
13:58 - Sat 02 Nov
Your friendly local courier will try to deliver between 13:00 and 17:00 today
Note the time on the second one....an hour after the start of the delivery window !
There's been a slight delay with your delivery, we'll get your parcel to you as soon as possible. Check back again in the morning for an update!
So 4 minutes after the update saying it's out for delivery they say it's delayed.
Truly pathetic.
Occasionally we get reports from customers that they have issues on particular delivery routes with specific couriers or they don't like using a particular courier, depending on the size and weight of the order there should be a few options to choose from, either Royal Mail for lighter orders, or Hermes or DPD for heavier and larger orders which hopefully will help.
Apologies for the delivery issue as we do rely heavily on the couriers, if you email or call us with the specific order details please and we will contact the couriers for you and sort this out
Your friendly local courier will try to deliver between 11:00 and 15:00 today
Except that it was delivered before 11:00hrs.
I've usually found that issues tend not to be down to the driver but are instead down to the main/local depots.