Who pays the return postage costs?

HBO_Staff

If the order needs to be returned because of a fault or a mistake on our part then your postage costs will be refunded. We will refund reasonable costs up to the value of 1st Class Royal Mail recorded. If the order is returned because it wasn't suitable or you changed your mind the postage costs are your responsibility. Returned items are your responsibility until we receive them so please use an appropriate service such as Royal Mail recorded. If an item is going to cost more than £25 to return please let us know as this is our maximum postage credit amount, we will arrange for collection in these circumstances.

http://home-brew-online.myshopify.com/pages/returns-policy