Please use our Online Returns System to inform us that you've changed your mind and we will issue a returns number and details of how to return the unwanted item. Items can be returned up to 30 days from date of delivery. Orders over the Christmas period can be returned until the end of January. Items returned due to no fault of our own incur a 10% re-stocking fee. Your remaining refund will be credited within 1 week of us receiving the goods and checking them over. Please do not return goods which aren't in their original, re-saleable condition. We won't send out items to other customers that have been returned and aren't in perfect condition. Any items returned which are not in perfect, original condition won't be credited so please ensure adequate packing methods are used.
http://home-brew-online.myshopify.com/pages/returns-policy